Rules for withdrawal from the contract, returning goods and submitting complaints in the Bunkier shop
On this page you will find the most important information about withdrawal from the contract, returns and complaints concerning products bought in the Bunkier online shop.
1. Right to withdraw from the contract
A Consumer who has concluded a distance contract, including online, generally has the right to withdraw from the contract without giving a reason within 14 days. This period is generally counted from the day the goods are received by the Consumer or by a third party indicated by the Consumer, other than the carrier.
2. How to submit a withdrawal statement
To exercise the right to withdraw from the contract, an unequivocal withdrawal statement must be submitted to the Seller. The withdrawal form may be used, but this is not mandatory. To meet the deadline, it is sufficient to send the statement before the 14-day period expires.
3. Where to send the withdrawal statement
The withdrawal statement may be sent to the following details:
Viper Team Sp. z o.o.
ul. Wincentego Witosa 39
55-220 Jelcz-Laskowice
Poland
e-mail: [email protected]
4. Return address for goods
The returned goods should be sent back to the address below:
Viper Team Sp. z o.o.
ul. Wincentego Witosa 39
55-220 Jelcz-Laskowice
Poland
If you want to speed up return handling, include information in the parcel that allows the order to be identified, for example the order number or the buyer's details.
5. Deadline for sending back the goods
After submitting a withdrawal statement, the Consumer should send back the goods without undue delay and no later than 14 days after the day of withdrawal from the contract. The deadline is met if the goods are sent back before it expires.
6. Return costs
The Consumer bears the direct costs of returning the goods, unless the Seller has expressly informed the Consumer that it will cover those costs or has not previously informed the Consumer of the obligation to bear them.
7. Refund of payments
In the event of a valid withdrawal from the contract, the Seller refunds the Consumer all payments received, including the cost of delivering the goods up to the amount of the cheapest ordinary delivery method offered in the Shop. The refund is made without undue delay and no later than 14 days after receipt of the withdrawal statement.
The Seller may withhold the refund until the goods have been received back or proof of their dispatch has been provided, depending on which event occurs first.
8. Condition of returned goods
The Consumer is responsible for any reduction in the value of the goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. This means that the goods may be checked to an extent similar to what would be possible in an ordinary bricks-and-mortar shop, but they should not show signs of excessive use.
9. When the right of withdrawal does not apply
The right to withdraw from the contract does not apply in the cases provided for by law, in particular in relation to selected categories of contracts indicated in the Polish Consumer Rights Act. Specific exclusions should each time be assessed with regard to the type of product offered.
10. Complaints - goods not conforming to the contract
If the purchased goods do not conform to the contract, the Consumer may submit a complaint. In consumer sales, the basis of the Seller's liability is the lack of conformity of the goods with the contract. The Consumer may generally request repair or replacement of the goods and, in specified cases, also a price reduction or withdrawal from the contract.
11. How to submit a complaint
A complaint may be submitted:
- in writing to the address:
Viper Team Sp. z o.o.
ul. Wincentego Witosa 39
55-220 Jelcz-Laskowice
Poland - by e-mail to: [email protected]
It is worth including the following in the submission:
- first name and surname or company details,
- order number,
- name of the product concerned,
- description of the problem,
- date on which the lack of conformity was found,
- the Customer's request,
- contact details for the response.
12. Deadline for responding to a complaint
The Seller should respond to the Consumer's complaint within 14 days after receiving it. If the Seller does not do so, the complaint is deemed accepted.
13. Costs associated with a complaint
The Consumer does not bear the costs of a complaint concerning goods that do not conform to the contract. If the complaint is justified, the Seller bears the costs associated with bringing the goods into conformity with the contract, including in particular the costs of transport, shipment, labour and materials.
14. Parcel damage
If the parcel arrived damaged, we recommend taking photographs of the packaging and product as soon as possible and contacting our support team. Drawing up a damage report with the carrier may make it easier to clarify the matter, but it is not a condition for submitting a complaint against the Seller.
15. Contact for returns and complaints
For matters concerning returns and complaints, contact us:
Bunkier
Viper Team Sp. z o.o.
ul. Wincentego Witosa 39
55-220 Jelcz-Laskowice
Poland
e-mail: [email protected]
16. Out-of-court dispute resolution methods
The Consumer may use out-of-court methods of handling complaints and pursuing claims, in accordance with the rules for access to those procedures. Information in this respect is available, among other places, on the UOKiK websites and in the service dedicated to amicable consumer dispute resolution.
Appendix - model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
Addressee:
Viper Team Sp. z o.o.
ul. Wincentego Witosa 39
55-220 Jelcz-Laskowice
Poland
e-mail: [email protected]
I/We(*) hereby give notice of my/our withdrawal from the sales contract for the following goods:
- Date of contract / receipt: ................................
- Order number: ................................
- Consumer's first name and surname: ................................
- Consumer's address: ................................
- Bank account number for refund of funds: ................................
- Consumer's signature (only if the form is sent in paper form): ................................
- Date: ................................
(*) Delete as appropriate.